0800 389 7805

Call free Mon – Fri: 8am – 8pm,

Sat: 9am – 5pm

ageasLogo
Age Co Car Insurance is administered by Ageas Retail Limited
  • No hidden fees
  • No upper age limit
  • Guaranteed courtesy car^

Get in touch with any questions you have

General Queries

For questions relating to either this Quotation or the Policy Cover

Call us on:
0800 030 4828†

What To Do If You Have A Complaint

Should there ever be an occasion where you need to complain, we will sort this out as quickly and fairly as possible.

If your complaint is about the way your policy was sold to you, please contact us on 0800 030 4828.

If you have a complaint regarding your claim, please telephone us on the number shown in your claims documentation. Alternatively, you can write to us at the address shown below or email us through our website at www.ageas.co.uk/complaints (please include your policy number and the claim number if appropriate).


Customer Service Consultant
Age Co Car Insurance
Ageas House
Hampshire Corporate Park
Templars Way
Eastleigh
Hampshire
SO53 3YA


If your complaint is regarding an Optional Extra product or Motor Breakdown Insurance, please refer to either your Policy Wording or Policy Summary for details of how to complain. Copies of these documents can be found in the 'Manage Policy' section.

Service Standards

We will try to resolve your complaint within 3 working days. If we are unable to do this, we will write to you within five working days to either:

  • Tell you what we have done to resolve the problem; or
  • Acknowledge your complaint and let you know when you can expect a full response. We will also let you know who is dealing with the matter.

We will always aim to resolve your complaint within four weeks of receipt. If we are unable to do this we will give you the reasons for the delay and indicate when we will be able to provide a final response.

Financial Ombudsman Service

If we cannot resolve the differences between us, you may refer your complaint to the Financial Ombudsman Service (FOS).

You can ask the Financial Ombudsman Service to review your complaint if for any reason you are still dissatisfied with our final response, or if we have not issued our final response within eight weeks from you first raising the complaint.

You can contact the Financial Ombudsman Service at the address below, however they will only consider your complaint once you have tried to resolve it with us.


Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk


For further information, you can visit their website:
www.financial-ombudsman.org.uk


Please note that if you do not refer your complaint within six months, the Ombudsman will not have our permission to consider your complaint and therefore will only be able to do so in very limited circumstances. For example, if it believes that the delay was as a result of exceptional circumstances.


Using this complaints procedure will not affect your legal rights.

† If you call this 0800 number you will be dealing with Ageas Retail Limited which provides and manages Age Co Car Insurance. Lines are open from 8:00am – 8:00pm Monday to Friday, and 9:00am – 5:00pm Saturday. Calls may be recorded.

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